1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, phone number, email address, billing information, and service preferences.

• Vehicle Information: Make, model, year, and condition of your vehicle.

• Communications Data: Text messages, calls, emails, and service-related communications.

• Images/Media: Photos or videos of your vehicle before and after services (with your consent).

• Website Data (if applicable): IP address, browser type, and usage data when visiting our website.

2. How We Use Your Information

Your information may be used for the following purposes:

• To provide, confirm, and complete auto detailing services.

• To communicate with you regarding appointments, reminders, and updates.

• To send promotional offers, discounts, and service announcements.

• To process deposits, payments, and refunds.

• To showcase before-and-after service images for marketing (with consent).

• To improve our website, services, and customer experience.

3. Consent to SMS & Communications

By providing your phone number, you consent to receive communications from Pemberton Auto Spa, including phone calls, SMS text messages, and emails related to your service.

• Message frequency varies.

• Message and data rates may apply.

• You may opt out of promotional messages at any time by replying STOP to SMS messages.

• For assistance, reply HELP or contact us directly.

• Consent is not required as a condition of purchase.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

• With service providers assisting in operations (e.g., payment processors, scheduling software).

• When required by law, regulation, or legal process.

• To protect the rights, property, or safety of Pemberton Auto Spa, our customers, or the public.

5. Data Security

We take reasonable steps to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request correction or deletion of your personal information.

• Opt out of promotional communications at any time.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Effective Date” noted accordingly.